What to include
- Problem with the test: your browser and version, device, whether you were on WiFi, cable or mobile, and what happened. A share link to the result helps.
- Correction to a guide: the page address, what you believe is wrong, and a source if you have one. See our editorial policy for how we handle corrections.
- Privacy request: what you would like us to do. Our privacy policy explains what we hold. In most cases, it is nothing that identifies you.
What we can’t help with
We are not your internet provider and can’t access or change your account, line or equipment. For outages, billing or repairs, contact your provider directly. Our guide on how to test internet speed explains how to gather results to share with them.